After more than a year, the new medical record system is still causing problems at the Spokane VA hospital – December 5, 2021

After more than a year, the new health records system is still a problem at Spokane VA hospital – December 5, 2021 | The spokesperson-magazine

Veteran Jason Ernsting poses with his service dog, Stormy, outside Mann-Grandstaff VA Medical Center in Spokane on November 30. Ernsting had issues with the VA’s new health record system, which also caused issues for other vets and providers alike.

Colin Mulvany The spokesperson-magazine
Monica McLaughlin and Gary Bilendy are both veterans and nurses at Mann-Grandstaff VA Medical Center in Spokane.

Dan Pelle The spokesperson-magazine
Mike Tonkyn served in the Marines 1968-69 and went to the VA for annual medicals. He is one of dozens of vets who spoke to The Spokesman-Review about their experiences with the new electronic health record system.

Colin Mulvany The spokesperson-Revi
Heather Hill is a psychotherapist and owner of Central Washington Veteran’s Counseling in Wenatchee. Here, she poses for a photo in her office Wednesday in Wenatchee, Wash.

Tyler Tjomsland The spokesperson-magazine
The VA’s new electronic health record has led to late diagnoses, missed medication, and severe consequences for veterans. For Charlie Bourg, left, that meant his dismissal and cancer diagnosis had been delayed by several months.

Dan Pelle The spokesperson-magazine
Mann-Grandstaff VA Medical Center, pictured on Tuesday, November 30, 2021.

Colin Mulvany The spokesperson-Revi