Integrating different technologies in one place can be a daunting task.
JumpCloud Inc. solves this problem by consolidating IT management into a single framework for improved secure access. It achieves this through an open directory platform, specifically for SMBs and MSPs, which integrates IT management and secures employee access to IT resources, such as devices, applications, servers and computers. networks, according to Chase Doelling (pictured), lead strategist at JumpCloud.
“We designed the open directory platform to help accommodate a lot of these different elements where we bring in several different types of technologies, from identity access management to device management to MDM and MFA access through single sign-on,” Doelling said. “So not only do you have all the technology at your disposal, but also all the visibility and analytics of people coming in and just trying to do their job.”
Doelling spoke to industry analyst theCUBE Lisa Martin during the “Cybersecurity — Detect and Protect Against Threats” Event, an exclusive broadcast on theCUBE, SiliconANGLE Media’s live streaming studio. They discussed how JumpCloud uses an open directory platform to improve security in SMB and MSP spaces. (*Disclosure below.)
Take the pulse of SMEs
JumpCloud conducts a survey twice a year to gain more insight into SMB budgets, challenges, trends, and concerns. With the latest survey conducted in June 2022, the top three security issues for SMBs emerged as network attacks, ransomware and software vulnerability exploits, according to Doelling.
“So we like to take the pulse of what’s going on within the industry, but specifically within this small to medium size,” he noted. “So for the survey we conducted, we spoke to 400 different roles that touch IT from security. And so a lot of the big ones are ransomware, software vulnerability, and network security.
Since leveling security and user experience is a delicate balancing act, the survey revealed that the demand for MSPs is growing. Companies were going this route because of the economies of scale, Doelling explained.
“I think one of the most interesting trends we’ve seen is just the ability and the ramp for organizations to rely on managed service providers,” he pointed out. “A lot more organizations step back and say, ‘Well, if I don’t see anybody in the office or only half or maybe 10% show up, is there other economies of scale I can get by leveraging a managed service provider and bringing in other expertise. »
The JumpCloud study found that 90% of SMBs surveyed either use an MSP or it’s a priority. Nevertheless, those who had reservations about MSPs cited safety and cost reasons.
“I think one of the most interesting statistics we see is that nearly nine out of 10 organizations we surveyed are leveraging or have considered an MSP,” Doelling said. “I don’t know how secure MSPs themselves are because, again, you’re considering handing over the crown jewels to someone.”
Redesign of the entire employee life cycle
JumpCloud helps SMBs and MSPs revamp the entire employee lifecycle through a single platform. This includes the safe embarkation and disembarkation of a person, Doelling pointed out.
“I think there are a few different areas where we help support organizations,” he said. “You can only think of the entire employee life cycle. So when someone joins an organization after onboarding, you know, where does that identity come from? How can we make sure they are productive? »
By incorporating the end-user perspective, Doelling believes it makes the open directory platform easy to use. As a result, it offers enterprise-grade security seamlessly.
“How do I make sure that my employees are using not just a secure device, but an up-to-date secure device, because this is a dynamic area,” he explained. “There are many pitfalls that can keep small and medium businesses awake at night because if something happens, a security event, it could be a career-ending event, but also a company-ending event .”
Since SMBs are the most common businesses, Doelling believes JumpCloud allows them to simplify their IT environment. As a result, it reduces IT costs without sacrificing security.
“JumpCloud provides an open directory platform, and what we mean by that is that we help manage all your employees, the identities, the devices they operate on, and then all the access they need. to do their jobs in a modern computing environment,” Doelling added.
Here’s the full video interview, some of SiliconANGLE and theCUBE’s coverage of the “Cybersecurity — Detect and Protect Against Threats” Event:
(*Disclosure: JumpCloud Inc. sponsored this segment of theCUBE. Neither JumpCloud nor other sponsors have editorial control over the content of theCUBE or SiliconANGLE.)